Hourglass Fit Terms and Conditions

Welcome to the Hourglass Fit website. If you continue to browse and use this site you are agreeing to comply with and be bound by the following terms and conditions. Together with our Privacy Policy these govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

Terms of Use

The content on the pages of this website is for general information and use only and is subject to change without notice.

This website uses cookies to monitor browsing preferences. Please view our Cookie Policy to view which cookies we use and what data is stored in accordance with regulation.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licenced to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Advice

Any advice offered by this site to be used for educational and research purposes.

The plans are guides and are an aid for you to make decisions about your own personal fitness.

We always recommend checking with a physician or medical professional before starting any new exercise, supplement or nutrition programme. While this content has been carefully written by professionals, we cannot accept liability for any injuries or problems that may occur to an individual.

We cannot accept liability for any illness or reaction that may occur to an individual due to personal tolerance to specific ingredients. It is the customers responsibility to check the ingredients included are suitable for them. We are not obliged to issue refunds for used products in these cases.

Delivery

See our Shipping and Returns page for full details.

Customs charges & seizures

We send thousands of parcels around the world each month and the vast majority will make it to the customer successfully. In some countries additional taxes are added to the parcel, or the parcel is seized by customs.

It is the responsibility of the customer to pay any customs charges. You will not be refunded if a parcel is seized. Refunds will only be given if the parcel is returned to us.

If a parcel is held in customs and requires documentation, our support team will provide this for you. If customs require documentation that you can provide (e.g. proof of identity) – it is your responsibility to provide these to customs.

Due to the large number of countries that we send to and the changing nature of laws, we are unable to keep up to date with every country's prohibited import list and duty charges.

We strongly suggest that you check your local import laws before ordering to avoid paying any unwanted customs charges.

Note: There are no customs charges for customers in the USA, UK or EU as we ship from within the US and EU.

Resellers Policy

We do not offer wholesale prices or accept any verified online re-sellers of our products. We are an online company who dispatch worldwide, and we only sell directly to our customers. This is to ensure that they are receiving the best quality products, shipping, and customer after-care. As a result of this we reserve the right to cancel any orders if we believe they are intended to be resold online via any platform, including Amazon and eBay.

Returns Policy

We do not accept returns for any used or opened items.

If you’ve changed your mind and want to return unused and unopened items, you may claim a refund under the following conditions:

• You contact us within 30 days of receipt for US/Canada.
• You contact us within 14 days of receipt for UK/rest of the world.

Note you will be refunded minus all shipping and handling fees.

Faulty items:

If you believe you have received a faulty item, please get in touch with us via [email protected] so we can investigate further.

How to claim a refund:

To make a refund claim please send the following details to [email protected]:

• Address
• Order number
• Reason for return

For faulty item claims, please also include photographic evidence of the fault.

Returning items:

• You must use a courier that requires a signature.
• We are not accountable for any items lost in the mail.
• We do not offer reimbursement for return shipping.
• Your refund will be minus shipping costs .

Please note, we can only refund via the card or payment method you purchased with.